An Update for our Al's Customers

We remain committed to being as transparent with our Al’s customers as possible, so we wanted to share some information with you.

This past weekend, we received notification that one of our Al’s Garden & Home employees, working out of our Woodburn store location, has tested positive for the COVID-19 virus. The individual last worked at our Woodburn store on March 21, 2020. In order to maintain the infected person’s privacy and confidentiality, no names or other identifying details will be reported publicly. All employees known to be in close contact with this person have been notified and are self-monitoring for symptoms related to coronavirus.

Please know that like many other retailers, in such a case we are prepared to and will follow all health authority recommendations to keep everyone healthy. We have been in contact with our local public health agency and although the health authority has determined that the risk to the public from this exposure is low and no additional precautions are necessary, we have decided to temporarily close our retail locations for in-store shopping and will continue to offer Call & Pick Up and delivery services.

Like everyone, we are in uncharted waters with the COIVD-19.  We will continue to make necessary changes and adapt our business practices as we maneuver through these times.

As always, the safety of our customers, vendors, and employees is of the utmost importance and we will continue to keep you apprised of any further updates.

We appreciate your patience and understanding.

New Ways to Shop the Garden Center

In order to better serve our customers in this time of social distancing, we are offering new ways for our customers to receive their plants and gardening supplies.

  • Call & Pick-up - Customers can call to order. Our Al's Experts will select beautiful stock for you and have it ready for you to pick up at any of our stores. Or, have it delivered.
  • FREE delivery within 10 miles of each of our stores on product purchases of $75 or more.
  • FREE delivery of bulk bark and compost within 10 miles of our Woodburn and Sherwood stores with a minimum purchase of 3 cubic yards.
  • Kids' Club, Wine & Workshop Wednesday, and Brunch & Workshop Saturdays are moving to online formats.

To Al's Customers and our Community

We are doing our part to protect you and our employees, and help everyone keep planting for the future in the following ways:

  • We are executing a strict plan of cleaning and sanitizing work surfaces, checkouts, shopping cars, restrooms, door handles, phones, radios keyboards and all other commonly touched surfaces. This is done multiple times throughout the day.
  • Our staff is practicing thorough and frequent hand-washing and sanitation.
  • Our delivery vehicles are being sanitized after every use and our drivers will be exercising caution when interacting with our customers.
  • Employees not feeling well or exhibiting any flu-like symptoms are not permitted to come to work.
  • We require our employees to maintain social distancing both with fellow employees and customers.
  • We are supporting our employees by utilizing technology to meet remotely to avoid group meetings, enabling work-from home, adjusting schedules, and offering flexible paid time off.
  • All business travel has been suspended until further notice.

We are grateful for your understanding, cooperation, and continued support.